Privacy Policy
How we collect, use, and protect your personal information.
Last updated: 29 March 2026
1. About This Policy
R2G Transport & Storage ABN (to be confirmed) ("we", "us", "our") is committed to protecting the privacy of individuals whose personal information we collect and handle. This policy explains how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following personal information when you use our website or services:
- Name, email address, phone number, and postal address
- Moving details (origin, destination, property type, preferred dates)
- Communications you send us via forms, email, or phone
- Website usage data such as IP address, browser type, and pages visited (via cookies and analytics tools)
3. How We Use Your Information
We use the information we collect to:
- Provide you with quotes and carry out our removalist, packing, and storage services
- Respond to your enquiries and communicate with you about your move
- Improve our website, services, and customer experience
- Comply with legal obligations
We will never sell your personal information to third parties.
4. Cookies and Analytics
Our website uses cookies and similar tracking technologies to understand how visitors interact with our site, measure the effectiveness of our advertising, and improve your experience. The tools we use include:
- Google Analytics (GA4) collects anonymous usage data such as pages visited, time on site, and referring URLs. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
- Google Tag Manager manages the loading of our analytics and advertising tags. It does not collect personal data itself but facilitates the tools listed here.
- Google Ads uses conversion tracking and remarketing cookies to measure the performance of our advertising campaigns and show relevant ads to visitors who have previously interacted with our website.
- Meta (Facebook) Pixel collects data about how visitors interact with our site after clicking a Facebook or Instagram ad. This helps us measure ad performance and deliver relevant advertising on Meta platforms.
- Microsoft Clarity records anonymous session data including clicks, scrolls, and page interactions to help us understand how visitors use our site and identify areas for improvement. Clarity does not collect personal information.
Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, though this may affect the functionality of our website.
5. Disclosure of Information
We may share your personal information with:
- Our employees and contractors who need it to deliver our services
- Third-party service providers (e.g. email delivery, payment processing) who are bound by confidentiality
- Government authorities where required by law
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Electronic data is stored on secure servers and access is restricted to authorised personnel.
7. Access and Correction
You have the right to request access to, or correction of, your personal information held by us. To make a request, contact us using the details below.
8. Changes to This Policy
We may update this privacy policy from time to time. The updated version will be posted on this page with a revised "last updated" date.
9. Contact Us
If you have questions about this privacy policy or wish to make a complaint, please contact us:
- Email: contact@r2g.com.au
- Phone: 1300 959 498